What is a recommended strategy for a barista when a customer's order is unclear?

What is a recommended strategy for a barista when a customer's order is unclear?

• A. Assume the order
• B. Ask clarifying questions
• C. Refuse to serve
• D. Make it anyway

Answer: (B)

Asking clarifying questions is the most effective strategy when a customer's order is unclear because it fosters communication and ensures that the customer's preferences are accurately understood and met. This approach shows that the barista values the customer's experience and wants to provide a product that aligns with their expectations. By engaging in a dialogue, the barista can clarify specifics such as drink size, type of milk, flavor options, or any modifications the customer may want, leading to a satisfactory outcome for both the customer and the barista. Establishing this effective communication not only enhances customer satisfaction but also helps avoid errors in preparation, which can lead to wasted resources and potential dissatisfaction.

Asking clarifying questions is the most effective strategy when a customer's order is unclear because it fosters communication and ensures that the customer's preferences are accurately understood and met. This approach shows that the barista values the customer's experience and wants to provide a product that aligns with their expectations. By engaging in a dialogue, the barista can clarify specifics such as drink size, type of milk, flavor options, or any modifications the customer may want, leading to a satisfactory outcome for both the customer and the barista. Establishing this effective communication not only enhances customer satisfaction but also helps avoid errors in preparation, which can lead to wasted resources and potential dissatisfaction.