Which of the following is a recommended practice when handling customer transactions?

Which of the following is a recommended practice when handling customer transactions?

• A. Talking on the phone while processing payments
• B. Being attentive and confirming orders
• C. Declining to give change
• D. Ignoring customer feedback during transactions

Answer: (B)

Being attentive and confirming orders is essential in customer transactions as it ensures clarity and satisfaction for both the customer and the barista. When a barista pays careful attention to the customer’s order and confirms it back to them, it helps to avoid misunderstandings and errors. This practice builds trust and enhances the overall customer experience, as patrons feel heard and valued. Additionally, actively engaging with customers during the transaction can foster a positive atmosphere, encouraging them to return for future visits. It also allows the barista to address any special requests or preferences that the customer might have. Overall, attentiveness and order confirmation are key to delivering excellent service and maintaining strong customer relationships.

Being attentive and confirming orders is essential in customer transactions as it ensures clarity and satisfaction for both the customer and the barista. When a barista pays careful attention to the customer’s order and confirms it back to them, it helps to avoid misunderstandings and errors. This practice builds trust and enhances the overall customer experience, as patrons feel heard and valued.

Additionally, actively engaging with customers during the transaction can foster a positive atmosphere, encouraging them to return for future visits. It also allows the barista to address any special requests or preferences that the customer might have. Overall, attentiveness and order confirmation are key to delivering excellent service and maintaining strong customer relationships.